Shipping & Delivery
1. Where We Ship
Order placed on ZOSI official website will be shipped to the following countries.
North America：the United States, Canada
Europe：Germany, the United Kingdom, France
Asia Pacific：Australia, Japan
2. Shipping Fees
ONLY free shipping in the United States.
For other shipping countries, the shipping fees calculated by the item weight(kg) will be automtically charged in the checkout page.
Please noted we are NOT responsible for any tariff, customs fee, duty, tax, or brokerage fee (if needed). It's the recipients’ responsibility to pay the fees.
3. Shipping address
(Sorry. No P.O.Box address!)
Your order can be shipped to any physical address while we cannot deliver to P.O. Box address.
If the provided shipping address is invalid, your package will not be dispatched until our representative contact you for an address update.
4. Order Delivery
All of your orders will be processed within 2 business days.
The esitmated shipping time listed below is only our best estimate for your reference. ZOSI is Not liable for any loss or damge caused due to resonsable reasons or unavoidable delay in the delivery of your order.
When the products are delivered, you are responsible to check the package is complete and undamaged , please check the product carefully before you sign for hre delivery and you have the rights to refuse the delivery.
5. Estimated Shipping Time
Ship from US Warehouse directly (3-6 Business Days to Most Areas in the US)
Ship from Canada Warehouse directly (5-8 Business Days to Most Areas in the Canada)
Ship from European Warehouse directly (4-8 Business Days to Most Areas in the European)
Ship from Australia Warehouse directly (5-7 Business Days to Most Areas in Australia)
Ship from Japan Warehouse directly (5-7 Business Days to Most Areas in Japan)
Ship from China Warehouse (10-14 Business Days to North America area, 7-12 Business Days to Europe area, 5-7 Business Days to Asia Pacific area)